Terms of sale

Last updated: 18 September 2026

These terms of sale (the "Terms") apply to every order placed on musubrand.com (the "Site"). They are available in French and English. The applicable version is the one in force on the day of your order. You can save and print them at any time.

Article 1. The seller

MUSU, French limited liability company (SARL) with a share capital of €5,000 Registered office: 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France Registered with the Nice Trade and Companies Register (RCS) under number 901 778 902, SIRET 901 778 902 00014 EU VAT number: FR25901778902 Email: team@musubrand.com Phone: +33 6 08 35 56 67 (customer service Monday to Friday, 10 am to 6 pm, Paris time)

In these Terms, "MUSU", "we", "us" and "our" mean the company MUSU. "You" means the person placing the order.

Article 2. Scope

2.1. These Terms govern distance sales concluded on the Site between MUSU and its customers. Articles 1 to 17 apply to consumers. Article 18 sets out the rules specific to business customers.

2.2. Before confirming your order, you read these Terms, available through a link displayed on the checkout page. By confirming the order, you accept them.

2.3. MUSU may amend these Terms. The Terms that apply to your order are those accepted on the day of the order; a later amendment does not apply to an order already placed.

Article 3. Products

3.1. MUSU sells sunglasses under its own brand. The frames are made in Italy by IOVES SpA. The lenses are made of CR-39 and filter 100% of UVA and UVB rays. The filter category of each model is shown on its product page; check this category before any particular use, especially driving.

3.2. Our sunglasses do not correct vision.

3.3. Photographs and descriptions show the products as accurately as possible. Colours may look slightly different depending on your screen.

3.4. Products are offered while stocks last. If a pair you ordered turns out to be unavailable after your order, we inform you by email and refund you without delay, unless you prefer to wait for a restock or choose another pair.

Article 4. Ordering

4.1. Purchases on the Site are reserved for adults (18 years or older) with legal capacity to contract. Creating a customer account is also reserved for persons aged 18 or older. You do not need an account to order.

4.2. To order, you select your products, check the cart summary (products, prices including VAT, shipping costs; outside the European Union, import duties and taxes are not included, see article 8), enter your contact details and delivery address, accept these Terms and confirm the order with the payment button. The contract is concluded at that confirmation.

4.3. Your phone number is required: the carrier may call you to arrange delivery and, outside the European Union, to collect import duties and taxes.

4.4. You receive an order confirmation email setting out the content of your order and the conditions of the right of withdrawal. The Returns sheet enclosed in your parcel sets out this information and the withdrawal form. Please keep them.

4.5. MUSU may refuse or cancel an order for a legitimate reason, for example a payment failure, suspected fraud or an unresolved payment dispute on a previous order. Any amount already paid is then refunded.

Article 5. Prices

5.1. Prices are shown in euros, including VAT. They do not include shipping costs, which are shown before you confirm your order (Article 7).

5.2. For deliveries outside the European Union, import duties and taxes are not included in the price (Article 8).

5.3. The applicable price is the one displayed when you confirm the order.

Article 6. Payment

6.1. Payment is due when you order. Accepted payment methods are shown at checkout, including bank card, PayPal and Klarna.

6.2. Klarna lets you pay in 3 instalments, under the conditions displayed by Klarna at the time of payment. This service is provided by Klarna, which may accept or decline the request.

6.3. Payments are processed by secure payment providers. MUSU does not store your card details.

Article 7. Delivery

7.1. Destinations and shipping costs. We deliver to every country, including the French overseas departments, regions and territories (DOM-TOM).

Destination	Shipping cost	Estimated time after dispatch
Mainland France and Monaco	free	2 to 5 business days
European Union	free	4 to 7 business days
Europe outside the European Union	€6	4 to 7 business days
Rest of the world, including DOM-TOM	€20	7 to 14 business days

7.2. Carriers. Parcels are shipped by Colissimo with signature on delivery. Shipments to the United States are handled by FedEx.

7.3. Maximum delivery time. The times in the table are estimates. In any event, we deliver your order no later than 30 days after the contract is concluded. If we do not, you may give us formal written notice to deliver within a reasonable additional period. If delivery does not take place within that period, you may terminate the contract by letter or in writing, and we refund all amounts paid no later than 14 days after the date the contract was terminated (Articles L. 216-1, L. 216-6 and L. 216-7 of the French Consumer Code). In certain cases, in particular if we refuse to deliver, you may terminate the contract immediately (Article L. 216-6).

7.4. Tracking. A tracking number is sent to you by email when your order ships.

7.5. Transport risk. The parcel travels at our risk until you, or a third party designated by you, take physical possession of it (Article L. 216-2 of the French Consumer Code). If the parcel arrives damaged or opened, you may refuse it or note your reservations with the carrier, then let us know as soon as possible at team@musubrand.com with photos. No reporting deadline applies to you: we replace or refund any pair damaged in transit.

Article 8. Import duties and taxes

8.1. European Union. Orders delivered to a European Union country are not subject to customs duties. VAT is included in the price.

8.2. Outside the European Union. For any delivery outside the European Union (including the United States, the United Kingdom and Switzerland), customs duties, import taxes and clearance fees are payable by you. They are paid to the carrier on delivery. Their amount depends on the rules of your country; MUSU cannot know it in advance. If you refuse the parcel or do not pay these duties, the carrier returns it to us: we refund you the price and the original delivery costs, less only the return costs the carrier charges us, with supporting documents.

8.3. DOM-TOM. The French overseas departments, regions and territories are outside the EU VAT territory. Any dock dues (octroi de mer) or local taxes are payable by you.

8.4. No refund of duties. If you return an order, the import duties and taxes you paid are not refunded by MUSU. Depending on your country, you may claim a refund from your customs authority.

Article 9. Right of withdrawal

9.1. Time limit. You have 14 days from receipt of your order to withdraw, without giving any reason. The period runs from the day you, or a third party other than the carrier designated by you, take physical possession of the order. If your order includes several pairs delivered separately, it runs from receipt of the last one. You may also withdraw as soon as you order, before receiving it: refuse the parcel on delivery or send it back within 14 days of receiving it. (Article L. 221-18 of the French Consumer Code.)

9.2. How to tell us. You inform us of your decision by an unambiguous statement, using any of the following:

online, with the "Withdraw from contract here" function available on the Site throughout the withdrawal period; you then receive an email acknowledgement stating the content of your statement and the date and time it was sent;
by email to team@musubrand.com;
by post to MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France;
by placing the withdrawal form in Annex 1, or any other unambiguous statement, inside the return parcel, provided the parcel is shipped before the 14-day period ends.

You do not have to use the form. To meet the deadline, it is enough to send your decision before the period expires. (Articles L. 221-21 and D. 221-5 of the French Consumer Code.)

9.3. Sending the pair back. You then have 14 days, from the day you send your decision, to return the pair to:

MUSU 35 avenue de Profondeville 06190 Roquebrune-Cap-Martin France

This deadline is met if you hand the parcel to the carrier by the last day; the date on the drop-off receipt counts, or failing that, the carrier's first scan. If it ends on a Saturday, Sunday or public holiday, it is extended to the next working day. If your order was delivered outside metropolitan France, one extra day is granted. We recommend a tracked and insured service, and keeping the proof of drop-off: until it reaches us, the parcel travels at your risk. If it is lost, the claim is made with your carrier; if the carrier confirms the loss after we have refunded you on proof of drop-off, we ask you to pay that amount back.

9.4. Return costs. Return shipping costs are payable by you. (Article L. 221-23 of the French Consumer Code.)

9.5. Condition of the pair. You may try the pair on as you would in a shop: a pair that has been tried on is accepted. If the pair has been worn beyond a try-on (bent frame, scratched lenses or visible signs of wear; fingerprints do not count), the refund is reduced by its loss in value, up to the full price if the damage has left it worthless. If we have already refunded you on proof of drop-off, we then ask you for the amount of that loss in value. MUSU opens and photographs every parcel on receipt and sends you the photos before any deduction. If the parcel does not contain the pair ordered, we do not refund that pair (or ask you to pay it back if we have already refunded you) and send back what you sent us. You can dispute a deduction with us, then with the mediator (Article 15). The pair must be returned complete, in its original box, with its case and its numbered certificate of authenticity: without its box, case or numbered certificate, the pair can no longer be resold as new: this loss in value is deducted from the refund according to this scale (incl. VAT), unless you show it is lower: box €15, case €15, certificate of authenticity €20, i.e. no more than €50 per pair. The booklet is not required. The deduction is given back as soon as the missing item reaches us; if we have already refunded you, we ask you for that amount. We never refuse a return, even an incomplete one. (Article L. 221-23 of the French Consumer Code.)

9.6. Refund, exchange or store credit. You choose between a refund, an exchange or store credit. Store credit is never imposed on you.

Refund: we refund you no later than 14 days after receiving your decision to withdraw, including the original shipping costs up to the standard delivery rate. We may wait until we have received the pair, or your proof of drop-off (carrier receipt, or a tracking number showing the parcel accepted and addressed to MUSU), whichever comes first. The refund is made using the payment method used for the order, unless you agree to another method, and at no cost to you. For a Klarna payment, the refund is paid to Klarna, which updates your payment plan. (Article L. 221-24 of the French Consumer Code.)
Exchange: MUSU pays the shipping of the new pair. Outside the European Union, import duties and taxes on the new pair remain payable by you (Article 8). We ship the new pair once we have received the returned pair; it also comes with a 14-day withdrawal right. With no reply from you on the pair chosen within 14 days of sending your decision, or if it is no longer available, the exchange becomes a refund. If it costs less than you paid, we refund the difference; if it costs more, we send you an order link for the balance. You may choose a refund instead until the new pair has shipped.
Store credit: it equals the amount that would have been refunded, is issued within the same time limits as a refund, and is valid for 12 months (Article 11); if unused by its expiry date, it is lost and not refunded. It is only offered if you choose it, knowing this rule, and you may choose a refund instead until it is issued. It is not offered for orders paid with Klarna.

9.7. Returns from abroad. If you return the pair from a country outside the European Union, or from the French overseas territories (Article 8.3):

use a tracked service;
avoid express carriers such as FedEx for the return: they charge fees on arrival;
declare the shipment to customs as "Returned goods", with the real value of the pair and your original invoice number, and put a copy of the invoice in the parcel.

Never declare a value lower than the real value: a false customs declaration can hold up the parcel and expose you to penalties.

Article 10. Legal guarantees

10.1. All our pairs are guaranteed for 2 years (legal guarantee of conformity).

This guarantee is provided by law; it is not a benefit specific to MUSU. For 24 months from delivery, it covers lack of conformity, for example a manufacturing defect. It does not cover damage that does not result from a defect: scratched lenses, impacts, accidental breakage and normal wear.

You also benefit from the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).

10.2. How to claim. Email team@musubrand.com with your order number and a photo of the defect. You choose between repair and replacement of the pair. Repair or replacement is free of charge for you, including the cost of sending the defective pair and of returning the repaired or replacement pair. If the option you chose is impossible or would involve disproportionate costs, we explain why in writing and offer you the other option.

10.3. "Legal guarantees" box (official model annexed to Article D. 211-2 of the French Consumer Code). The official text is in French and is reproduced below, followed by an English translation provided for information.

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :

1° Le professionnel refuse de réparer ou de remplacer le bien ;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

English translation (for information only):

The consumer has two years from delivery of the goods to claim under the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove that the lack of conformity exists, not when it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove that the lack of conformity affecting the digital content or digital service exists, not when it appeared.

The legal guarantee of conformity requires the trader, where applicable, to supply all updates needed to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or end the contract and obtain a full refund against return of the goods, if:

The trader refuses to repair or replace the goods;

Repair or replacement takes place after thirty days;

Repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer then does not have to request repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.

The rights set out above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the legal guarantee of conformity faces a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.

10.4. The official French text of the main applicable articles (Articles L. 217-3 to L. 217-17 of the Consumer Code and 1641 to 1649 of the Civil Code) is reproduced in Annex 2 of the French version of these Terms.

10.5. The right of withdrawal (Article 9) and the legal guarantees (Article 10) are independent: you may use either.

Article 11. Store credit and gift cards

Store credit, including credit chosen instead of a refund (Article 9.6), and gift cards are valid for 12 months from issue. They can be used on the Site. Their expiry date is stated in the email that comes with them. If unused by that date, they are lost.

Article 12. Liability

MUSU is responsible for the proper performance of your order. Its liability can only be excluded in the event of force majeure within the meaning of Article 1218 of the French Civil Code. Nothing in these Terms limits the amount of MUSU's liability to a consumer.

Article 13. Personal data

MUSU processes your personal data to manage your orders, delivery and customer service and, if you have accepted it, to send you information and offers. Details are set out in our privacy policy, available on the Site.

Article 14. Customer service and complaints

For any question or complaint: team@musubrand.com, +33 6 08 35 56 67 (Monday to Friday, 10 am to 6 pm, Paris time), or by post to MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France.

Article 15. Consumer mediation

If a dispute is not resolved after a written complaint to our customer service, you may refer it free of charge to the consumer mediator MUSU belongs to:

Centre de Médiation de la Consommation des Conciliateurs de justice (CM2C) 49 rue de Ponthieu, 75008 Paris, France Website: https://www.cm2c.net Online referral: https://www.cm2c.net/declarer-un-litige.php

Mediation is conducted in French.

This information is provided under Articles L. 616-1 and R. 616-1 of the French Consumer Code.

Article 16. Governing law and jurisdiction

16.1. These Terms are governed by French law. If you live outside France, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

16.2. In the event of a dispute, you may bring proceedings, at your choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where you lived when the contract was concluded or when the harmful event occurred (Article R. 631-3 of the French Consumer Code).

Article 17. Language

These Terms exist in French and English. If the two versions differ, the interpretation most favourable to the consumer applies.

Article 18. Business customers

18.1. Businesses (opticians, retailers and other buyers acting for the purposes of their trade) may buy on the Site. A trade area with dedicated prices may be opened subject to MUSU's approval.

18.2. Articles 1 to 8, 11, 13, 14, 16.1 and 17 apply to business customers. Provisions specific to consumers do not apply, in particular:

business customers do not have a right of withdrawal;
sales between businesses are subject to the legal guarantees applicable to sales between businesses, including the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code); the legal guarantee of conformity of the French Consumer Code does not apply;
consumer mediation does not apply.

18.3. Any dispute with a business customer falls under the exclusive jurisdiction of the Commercial Court of Nice (tribunal de commerce de Nice).

Annex 1. Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France, team@musubrand.com:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on ()/received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.