Shipping policy
Last updated: 18 September 2026
This page summarises the delivery terms set out in Articles 7 and 8 of our Terms of Sale. Questions: team@musubrand.com or +33 6 08 35 56 67 (Monday to Friday, 10 am to 6 pm, Paris time).
Where do we deliver?
We deliver to every country, including the French overseas departments, regions and territories (DOM-TOM).
Costs and delivery times
| Destination | Shipping cost | Estimated time after dispatch |
|---|---|---|
| Mainland France and Monaco | free | 2 to 5 business days |
| European Union | free | 4 to 7 business days |
| Europe outside the European Union | €6 | 4 to 7 business days |
| Rest of the world, including DOM-TOM | €20 | 7 to 14 business days |
Shipping costs are shown before you confirm your order.
The times in the table are estimates. In any event, we deliver your order no later than 30 days after the contract is concluded. If we do not, you may give us formal written notice to deliver within a reasonable additional period. If delivery does not take place within that period, you may terminate the contract by letter or in writing, and we refund all amounts paid no later than 14 days after the date the contract was terminated (Articles L. 216-1, L. 216-6 and L. 216-7 of the French Consumer Code). In certain cases, in particular if we refuse to deliver, you may terminate the contract immediately (Article L. 216-6).
Carriers and tracking
Parcels are shipped by Colissimo with signature on delivery. Shipments to the United States are handled by FedEx.
A tracking number is sent to you by email when your order ships.
Your phone number is required: the carrier may call you to arrange delivery and, outside the European Union, to collect import duties and taxes.
Customs duties and import taxes
Please read this before ordering if your delivery address is outside the European Union.
- European Union. Orders delivered to a European Union country are not subject to customs duties. VAT is included in the price.
- Outside the European Union. For any delivery outside the European Union (including the United States, the United Kingdom and Switzerland), customs duties, import taxes and clearance fees are payable by you. They are paid to the carrier on delivery. Their amount depends on the rules of your country; MUSU cannot know it in advance.
- DOM-TOM. The French overseas departments, regions and territories are outside the EU VAT territory. Any dock dues (octroi de mer) or local taxes are payable by you.
- If you return an order. If you return an order, the import duties and taxes you paid are not refunded by MUSU. Depending on your country, you may claim a refund from your customs authority.
Damaged parcel
The parcel travels at our risk until you, or a third party designated by you, take physical possession of it (Article L. 216-2 of the French Consumer Code). If the parcel arrives damaged or opened, you may refuse it or note your reservations with the carrier, then let us know as soon as possible at team@musubrand.com with photos. No reporting deadline applies to you: we replace or refund any pair damaged in transit.
Returns
You have 14 days from receipt of your order to withdraw, without giving any reason. Return shipping costs are payable by you. All steps, including returns from abroad, are set out in Article 9 of our Terms of Sale and in our FAQ.