We ship worldwide. Shipping rates and delivery times vary depending on your location. You can find the shipping details at checkout.

How long does shipping take?

• France: 2-5 business days
• Europe: 4-7 business days
• International: 7-14 business days
  Please note that these timeframes are estimates and can vary due to customs processing or carrier delays.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

International orders may be subject to customs duties and import taxes depending on your country’s regulations. These fees are not included in the purchase price and are the customer’s responsibility.

You can return your sunglasses for a refund or exchange within 14 days of receiving your order, provided that:

• unworn, unused, and in perfect condition suitable for resale.
  
• MUSU tags and packaging must be intact.
  
• Notify us within 14 days of receiving your order by emailing team@musubrand.com with the subject "return and refund" and specify the order number in the email. Only requests sent by email to the specified address will be considered.

• You must indicate the reasons for returning the Product, particularly to allow MUSU to improve its services.
  

If you request an exchange, we’ll cover the shipping cost to send your replacement — you won’t be charged any customs fees for the exchange.

RETURN ADDRESS

MUSU EYEWEAR
35 Avenue de Profondeville
06190 Roquebrune-Cap-Martin
FRANCE

NATIONAL RETURNS (FRANCE)

If you're returning from France, we recommend using La Poste Colissimo with tracking to ensure your parcel arrives safely.

Please include a note in your parcel indicating whether you’d like a refund or an exchange.

INTERNATIONAL RETURNS

We strongly recommend using a fully tracked service provided by your national postal service or a trusted courier such as DHL or UPS.

⚠️ Please do not use FedEx, as they apply additional admin and processing fees.

When returning from outside France, please ensure the following:

• "RETURN OF SUNGLASSES – [Number of Order]"
  
• “RETURN” or “RETURNED GOODS” as the shipment category.
  
• Declare the value of each item as $1 USD/EUR

Please note that customs duties, taxes, or import fees paid at checkout are non-refundable through MUSU. For any refund related to these charges, please contact your local customs authority.

OUR PROCESS

We aim to process your return within 3 working days of receiving your parcel. Once it’s been processed, we’ll confirm via email.

Refunds typically appear on your original payment method within 3–4 business days after processing.

No, returns are not free. Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure safe delivery back to us.

RETURN ADDRESS

MUSU EYEWEAR
35 Avenue de Profondeville
06190 Roquebrune-Cap-Martin
FRANCE

To initiate a return, please contact our customer service at team@musubrand.com with your order number. We will register your return and you can then process to send back the item.

RETURN ADDRESS

MUSU EYEWEAR
35 Avenue de Profondeville
06190 Roquebrune-Cap-Martin
FRANCE

Please note return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure safe delivery back to us.

Once we receive and inspect the returned item, your refund will be processed within 7 business days. The amount will be credited back to your original payment method.

To initiate an exchange contact us at the following address : team@musubrand.com

Our sunglasses are crafted with premium acetate, stainless steel, and high-quality lenses to ensure durability and comfort. Each pair is designed for both style and functionality.

Yes, all our lenses provide 100% UV protection against harmful UVA and UVB rays.

To keep your sunglasses in top condition:

• Store them in their protective case when not in use.
• Clean them with the microfiber cloth provided.
• Avoid leaving them in direct sunlight for prolonged periods (e.g., in a hot car).

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and other secure payment options. We also accept payments via insalments through Klarna.

Yes! Musu gift cards are available for purchase and make the perfect gift.

No, only one discount code can be applied per order.

You can reach us at team@musubrand.com or via our contact form on the website. You can also contact us on socials via instagram @jadoremusu

If your item arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we will assist you with a replacement or refund.