We deliver to every country, including the French overseas departments, regions and territories (DOM-TOM).

• Mainland France and Monaco: shipping cost: free ; estimated time after dispatch: 2 to 5 business days
• European Union: shipping cost: free ; estimated time after dispatch: 4 to 7 business days
• Europe outside the European Union: shipping cost: €6 ; estimated time after dispatch: 4 to 7 business days
• Rest of the world, including DOM-TOM: shipping cost: €20 ; estimated time after dispatch: 7 to 14 business days The times in the table are estimates. In any event, we deliver your order no later than 30 days after the contract is concluded.

Parcels are shipped by Colissimo with signature on delivery. Shipments to the United States are handled by FedEx.

A tracking number is sent to you by email when your order ships.

Your phone number is required: the carrier may call you to arrange delivery and, outside the European Union, to collect import duties and taxes.

If the parcel arrives damaged or opened, you may refuse it or note your reservations with the carrier, then let us know as soon as possible at team@musubrand.com with photos. No reporting deadline applies to you: we replace or refund any pair damaged in transit.

• European Union. Orders delivered to a European Union country are not subject to customs duties. VAT is included in the price.
• Outside the European Union. For any delivery outside the European Union (including the United States, the United Kingdom and Switzerland), customs duties, import taxes and clearance fees are payable by you. They are paid to the carrier on delivery. Their amount depends on the rules of your country; MUSU cannot know it in advance.
• DOM-TOM. The French overseas departments, regions and territories are outside the EU VAT territory. Any dock dues (octroi de mer) or local taxes are payable by you.

Shipments to the United States are handled by FedEx. Customs duties, import taxes and clearance fees are payable by you. They are paid to the carrier on delivery. FedEx may call you: please check your phone number when ordering.

If you return an order, the import duties and taxes you paid are not refunded by MUSU. Depending on your country, you may claim a refund from your customs authority.

You have 14 days from receipt of your order to withdraw, without giving any reason. You then have 14 days, from the day you send your decision, to hand the return parcel to the carrier (one extra day if your order was delivered outside metropolitan France). You may also withdraw before receiving your order.

1. Tell us your decision within 14 days of receipt, using any of the following: - online, with the "Withdraw from contract here" function available on the Site throughout the withdrawal period; you then receive an email acknowledgement stating the content of your statement and the date and time it was sent; - by email to team@musubrand.com; - by post to MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France; - by placing the withdrawal form in Annex 1 of our Terms of Sale, or any other unambiguous statement, inside the return parcel, provided the parcel is shipped before the 14-day period ends.
2. Tell us what you would like: a refund, an exchange or store credit.
3. Pack the complete pair: in its box, with its case and its numbered certificate of authenticity. A missing item is deducted from the refund (box €15, case €15, certificate €20, no more than €50 per pair), and given back to you as soon as it reaches us. We never refuse a return, even an incomplete one.
4. Ship the parcel within 14 days of sending your decision, to: MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France. We recommend a tracked and insured service, and keeping the proof of drop-off: until it reaches us, the parcel travels at your risk.
5. Inspection. MUSU opens and photographs every parcel on receipt and sends you the photos before any deduction.

No. Return shipping costs are payable by you.

• use a tracked service;
• avoid express carriers such as FedEx for the return: they charge fees on arrival;
• declare the shipment to customs as "Returned goods", with the real value of the pair and your original invoice number, and put a copy of the invoice in the parcel.

Never declare a value lower than the real value: a false customs declaration can hold up the parcel and expose you to penalties.

Yes. A pair that has been tried on is accepted. If the pair has been worn beyond a try-on (bent frame, scratched lenses or visible signs of wear; fingerprints do not count), the refund is reduced by its loss in value, up to the full price if the damage has left it worthless. MUSU sends you the photos before any deduction.

We still accept the return. Without its box, case or numbered certificate, the pair can no longer be resold as new: the missing item is deducted from the refund (box €15, case €15, certificate €20, no more than €50 per pair), unless you show that the loss in value is lower. The amount is given back to you as soon as the item reaches us. The booklet is not required.

Yes. You choose between a refund, an exchange or store credit. Follow the return steps and tell us you would like an exchange, with the model and colour you have chosen.

We ship the new pair, at our shipping cost, once we have received the returned pair; it also comes with a 14-day withdrawal right. Outside the European Union, import duties and taxes on the new pair remain payable by you. If it costs less than you paid, we refund the difference; if it costs more, we send you an order link for the balance. With no reply from you within 14 days, or if the pair chosen is no longer available, the exchange becomes a refund. Return shipping costs are payable by you.

We refund you no later than 14 days after receiving your decision to withdraw, including the original shipping costs up to the standard delivery rate. We may wait until we have received the pair, or your proof of drop-off (carrier receipt, or a tracking number showing the parcel accepted and addressed to MUSU), whichever comes first. The refund is made using the payment method used for the order, unless you agree to another method, and at no cost to you.

For a Klarna payment, the refund is paid to Klarna, which updates your payment plan.

Yes. You choose between a refund, an exchange or store credit, and store credit is never imposed on you. Store credit equals the amount that would have been refunded and is valid for 12 months from issue; if unused by that date, it is lost. It is not offered for orders paid with Klarna.

All our pairs are guaranteed for 2 years (legal guarantee of conformity).

This guarantee is provided by law; it is not a benefit specific to MUSU. For 24 months from delivery, it covers lack of conformity, for example a manufacturing defect. It does not cover damage that does not result from a defect: scratched lenses, impacts, accidental breakage and normal wear.

You also benefit from the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). Details are in Article 10 of our Terms of Sale.

Email team@musubrand.com with your order number and a photo of the defect. You choose between repair and replacement of the pair. Repair or replacement is free of charge for you, including the cost of sending the defective pair and of returning the repaired or replacement pair.

• Keep them in their case when you are not wearing them.
• Clean the lenses with the microfibre cloth provided.
• Do not leave them in the sun or heat for long periods, for example in a car.

Yes. The lenses are made of CR-39 and filter 100% of UVA and UVB rays. The filter category of each model is shown on its product page; check this category before any particular use, especially driving.

The frames are made in Italy by IOVES SpA.

Our sunglasses do not correct vision.

Accepted payment methods are shown at checkout, including bank card, PayPal and Klarna.

Klarna lets you pay in 3 instalments, under the conditions displayed by Klarna at the time of payment. This service is provided by Klarna, which may accept or decline the request.

Prices are shown in euros, including VAT. They do not include shipping costs, which are shown before you confirm your order. For deliveries outside the European Union, import duties and taxes are not included in the price.

Purchases on the Site are reserved for adults (18 years or older) with legal capacity to contract.

Yes. Businesses (opticians, retailers and other buyers acting for the purposes of their trade) may buy on the Site. A trade area with dedicated prices may be opened subject to MUSU's approval. Write to us at team@musubrand.com.

For business purchases: business customers do not have a right of withdrawal; sales between businesses are subject to the legal guarantees applicable to sales between businesses; any dispute with a business customer falls under the exclusive jurisdiction of the Commercial Court of Nice (tribunal de commerce de Nice). Details are in Article 18 of our Terms of Sale.

team@musubrand.com, +33 6 08 35 56 67 (Monday to Friday, 10 am to 6 pm, Paris time), or by post to MUSU, 35 avenue de Profondeville, 06190 Roquebrune-Cap-Martin, France.

If a dispute is not resolved after a written complaint to our customer service, you may refer it free of charge to the consumer mediator MUSU belongs to: Centre de Médiation de la Consommation des Conciliateurs de justice (CM2C), 49 rue de Ponthieu, 75008 Paris, France, https://www.cm2c.net, online referral: https://www.cm2c.net/declarer-un-litige.php. Mediation is conducted in French.