We ship worldwide. Shipping rates and delivery times vary depending on your location. You can find the shipping details at checkout.

How long does shipping take?

• France: 2-5 business days
• Europe: 4-7 business days
• International: 7-14 business days
  Please note that these timeframes are estimates and can vary due to customs processing or carrier delays.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

International orders may be subject to customs duties and import taxes depending on your country’s regulations. These fees are not included in the purchase price and are the customer’s responsibility.

We accept returns within 14 days of receiving your order. Returned items must be unused, in their original packaging, and in perfect condition.

No, return shipping costs €12, which will be deducted from your refund.

To initiate a return, please contact our customer service at team@musubrand.com with your order number. We will provide you with a return shipping label and instructions.

Once we receive and inspect the returned item, your refund will be processed within 7 business days. The amount will be credited back to your original payment method.

We do not offer direct exchanges at the moment. If you wish to exchange a product, you will need to return your item and place a new order.

Our sunglasses are crafted with premium acetate, stainless steel, and high-quality lenses to ensure durability and comfort. Each pair is designed for both style and functionality.

Yes, all our lenses provide 100% UV protection against harmful UVA and UVB rays.

To keep your sunglasses in top condition:

• Store them in their protective case when not in use.
• Clean them with the microfiber cloth provided.
• Avoid leaving them in direct sunlight for prolonged periods (e.g., in a hot car).

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and other secure payment options. We also accept payments via insalments through Klarna.

Yes! Musu gift cards are available for purchase and make the perfect gift.

No, only one discount code can be applied per order.

You can reach us at team@musubrand.com or via our contact form on the website. You can also contact us on socials via instagram @jadoremusu

If your item arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we will assist you with a replacement or refund.